Smile is an Internet bank in UK. Right now I am not smiling. I have signed up for an account. It was a bit of a pain but I can live with that.
Next I get a tracking number and they e-mail me to check my secure message on their web site. So far so good.
This where the frustration starts. I can't reply to the message on the web site. How annoying!
I have realized I wrote my first and last name in the wrong order. Now they have created my account and I still can't them tell them that the account name is wrong. I don't feel like calling their 0870 number as I have no idea how much it will cost.
This brings up a more chilling issue, did they even check that I exist? What if I entered in a bogus name?
I will quit ranting now. It's not a good start.